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Education:Required- 4-year bachelor?s degree from an accredited university, in one of the following areas of study; Behavioral Science, Social Service, Criminal Justice, Psychology, Sociology, Social Work, Counseling, Criminal Justice/Law, or Human Services.
Preferred ? Graduate degree from accredited university in the areas listed above.
Required ? 2 years? experience in crisis intervention and case management.
Strongly Preferred ? two (2) or more years? experience working with survivors of domestic violence and abuse/neglect or at-risk youth and families.
Supervises:Volunteers and/or Interns
Summary:The Advocate is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population especially in crisis situations while maintaining compliance with established program standards and contract requirements.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:
Independently coordinate referrals, service planning and documentation of services for assigned caseload.
Provide direct care service to victims to include comprehensive, trauma-informed service and safety planning; include immediate risk reduction and short-term interventions focused in stabilizing families, client advocacy and ensuring safety.
Provide crises intervention services responding promptly and professionally to all crises calls using independent judgement and discretion. Calls coming through the crises line are taken during work hours and after hours as needed.
Work collaboratively with local law enforcement, medical professionals, employers, social service caseworkers, housing authority, legal aide, and other community partners and area residential facilities, to provide support and intensive case management services to identified survivors of domestic violence.
Transport/Travel with clients to appointments in accordance with program transportation protocol, adhering to all safety requirements
Travel regularly in field to meet survivors and perform other job functions using a personal vehicle, maintaining a clean driving record and proof of insurance.
Compile and analyze intake and referral information to assess families? needs and appropriateness for available community resources.
Develop, Monitor and review a plan of action with the survivor designed to create goals utilizing strengths, addressing unmet needs, safety planning, and creating a support network to prevent future violence and victimization.
Maintain a high quality of service for clients, community, and agency.
Work with Director to develop and plan implementation of the Domestic Violence Program based on contract requirements and changing needs.
Raise awareness in the community by participating in outreach helping to educate community partners, community members and survivors on domestic violence.
Collaborate with stakeholders, agencies, schools, etc.? to educate, identify victims, provide resources, implement community wide strategies and initiatives for combating domestic violence, etc.?
Facilitate evidence-based violence prevention curricula with model fidelity in accordance with grant requirements and/or agency directive.
Facilitate trainings on hot topics such as bullying, self-respect, child abuse-recognizing and reporting and reporting to parents within San Felipe Del Rio ISD and Brackett ISD.
Coordinate/Assist with counselors, teachers, nurses, bus drivers, etc. within San Felipe Del Rio ISD and Brackett ISD for in-service trainings to provide tools and techniques to identify signs of abuse.
Maintain accurate records regarding delivery of services, number of attendees, hours of service, etc., in accordance with HHSC and BCFS requirements.
Ensure distribution of Program materials (e.g., fliers, books, newsletters, surveys) as scheduled.
Responsible for helping clients understand the need for surveys in order to increase participation; responsible for distributing and collecting participant and community partner surveys.
Perform other duties as assigned.
Meet all federal and state regulatory guidelines and standards that are applicable to this position.
Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
Continually assess ongoing changes in behavior, circumstances or conditions that may affect client safety. Assessment must be trauma-informed and meet program quality expectations
Document progress client has made toward risk reduction, achievement of service goals and positive case outcomes.
Meet all documentation expectations within the program-required timelines.
Comply with immediate reporting and response requirements for safety-related case issues in the field.
Participate in weekly case staffing with Director and/or supervisor as assigned.
Work evenings, weekends and holidays as needed or requested by position supervisor.
Maintain confidentiality in all areas of the service population and program operations.
Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
Credentials, Skills and Abilities:
Maintain current licenses and certificates required for the position including but not limited to:
o First Aid o CPR o Other
Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
Provide proof or work eligibility status upon request.
Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
Demonstrate the ability to:
Respond sensitively and competently to the service population?s cultural and socio-economic characteristics.
Communicate effectively in writing and verbally in English and Spanish.
Work in a fast paced environment.
Maintain computer literacy required to meet the responsibilities of the position. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. Travel as needed. Manage time effectively and efficiently.
Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time.
English (United States)
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