Admissions Assistant

Admissions Assistant

Countryside Health Center

Admissions Assistant

Details of the offer

As the Admissions Assistant, this position will manage the admission systems through oversight of the Admissions Director, management of the facility sales and business development teams as well as building a strong working relationship with the hospital liaison. The Admissions Assistant is responsible for promoting the services of the facility to generate inquiries, gathering and communicating information necessary for the interdisciplinary team to determine appropriate admissions.
Essential Functions
The Admissions Assistant is responsible to assist in growth revenue through inquiry, referral, and admission processes.
Responsibilities include ensuring a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, accurate communication to the clinical team and other department heads
Develop and maintain relationships with existing customers within the general community and develop new referring relationships within the medical professional community to include but not limited to area physicians, social service departments, hospital discharge planners, governmental agencies, and other professionals or groups that may influence inquiries
Communicate with same for the purpose of educating and building awareness of the facility's scope of services
Responsible for following the director of the Admissions Director for facility sales and business development efforts, including participating in the Census Development Committee meetings
Internal backup sales/admission team on inquiries, tours and closing skills and customer-oriented completion of the Admissions Agreement and Welcome packet
Requires the implementation of the marketing budget, sales and business development planning meetings and all marketing events as directed by the Admissions Director
Promote facility services, including nursing and therapy services
Conduct facility tours when in the facility or by appointment
Follow the 30/60/90 days sales call calendar (in person) as developed by the Admissions Director, to include but not limited to hospitals, telephone call to a former referral source who stopped referring, physicians, home health, hospice, assisted livings, retirement communities, adult day care, independent living, housing authorities, etc.
Follow company sales cycle process
Cold call/ Make appointments to potential referral sources close the call/follow up plan
Product, Service and Benefit Knowledge: must understand and be able to explain products, services and benefits offered by facility to referral sources, potential residents family members and other inquirers
Read and familiarize self with Nursing Home regulations
Read and understand the past facility surveys and 5-star rating system and be able to explain to the Administrator how you would explain the survey process and results along with the 5-star rating system to both a potential resident family and also to the referral source
To able to understand financial eligibility to a referral source, potential referral or a family member
To be able to screen a potential referral utilizing the clinical and financial grids
Uses Referral Screening form to screen residents; ensure PASSR is completed upon admission
The sales staff should be responsive to calls from hospitals regarding potential admissions and respond to these calls within 30 minutes
Referral Special Events at Referral Location or at Facility
Stay current and familiarize self with current healthcare and community trends including but not limited to Alternative Payment Models and changes in accounts, competitors or healthcare community
Reviews list of unoccupied beds and make preadmission reservations according to the type of case and accommodations required daily and unnecessary
Ensures that a model room is maintained in the facility and that the facility is tour ready, notifying appropriate departments when areas are deficient
Assisting with maintaining and implementation of the facility customer service program and objectives to include but not limited to customer service orientation for new and current employees
Input demographic, financial and waitlist information into CRM software in Point Click Care for all referrals
Maintain and update Admissions Team Meeting daily in the absence of an Admissions Director
Other duties as assigned.

Educational/Training Requirements
High School diploma
Must possess excellent customer service and interpersonal skills.
The ideal candidate will have problem solving and decision-making abilities.
Will possess the ability to work well with an interdisciplinary team.

Experience Requirements
Experience working in a skilled nursing facility is desired.

relevant: 1 year (Preferred)
Admissions: 1 year (Preferred)
Marketing: 1 year (Preferred)


Source: Jobsxl


  • Sales / Trade Representative - Sales


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