Administrative Director : Hospitality Services

Administrative Director : Hospitality Services


Administrative Director : Hospitality Services

Details of the offer

Job Summary This paragraph summarizes the general nature, level and purpose of the job.

Plans, organizes, leads, and manages the functions and staff of the Department of Hospitality Services within Facilities Services and Planning. Provides overall guidance, program development, direction, and coordination to the managers in charge of Food and Nutrition Services, Housekeeping, Patient Equipment Management (PEMS), Transport Technicians, LPCHS Gift Shop, and Security for Lucile Packard Childrens Hospital.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospitals policies and procedures, including its Service Standards and its Code of Conduct.

Plans, organizes, and directs the work of the Department of Hospitality Services including strategic planning, establishing goals and objectives, controlling costs and improving efficiency and service delivery effectiveness. Applies Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts.
Optimizes the hospitality services for LPCHS to improve service, quality, and safety. Applies principles of operations engineering and lean design to create an environment of care that acknowledges the unique nature of a complex care environment while also bringing LPCHS into alignment with the industry benchmarks for patient satisfaction.
Develops systems to scale the department as we continue to expand and renovate spaces. Provides unique experiences for a pediatric and obstetric populations. Provides oversight to LPCH off site food services.
Develops and revises policies and procedures in areas of responsibility; implements approved changes; Interprets hospital and departmental policies and procedures and assures compliance for the department.
Develops and implements operating and capital budgets for the department. Establishes business controls and monitors budget and tracks financial performance
Develops and implements metrics as appropriate to measure outcomes. Integrates the various data sources in LPCHS to create a set of analytics and reports that provide insight into hospitality performance, enables the management team to keep the customer informed and provides information about the patient experience to the LPCHS patient experience Department.
Leverages productivity and staffing modelling systems to actively and dynamically manage the daily routines. Creates models from the analytics and technology to correlate and predict volumes and customer requirements.
Responsible for negotiation, contracting, invoice and purchase orders. Leverages technologies and redesigned business workflows to create a process that is responsive to time sensitive needs, but also cost:effective with adequate controls and oversight.
Oversees all areas for Food Transformation (Retail and Patient Food) and optimizing the patient and staff food experience at LPCHS.
Brings Environmental Services to the gold standard of hospitality services in a medical setting. Manages all housekeepers and regulated medical waste processers.
Optimizes patient transport services to leverage operational flexibility to enhance coordinated care.
Responsible for all equipment rel

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