Account Director

Account Director
Company:

(Confidential)


Account Director

Details of the offer

As an Account Director at Evoke Health, you will join as a valued member of our Account Management department with the opportunity to employ and hone your account management skills while mentoring and growing junior team members. Your job will be to be accountable for agency service that exceeds client expectations through the ongoing, flawless execution and delivery of your clients suite of high:value projects strategic service with the multidisciplinary team. Our job is to support your ability to deliver all projects and the holistic Evoke Health offering/experience in a clean and swift manner, to best manage and grow meaningful client relationships, to manage agency partnerships with grace and leverage those partnerships, and ensure you have the tools needed to deliver best:in:class client service each and every day. An Account Director is the day:to:day client lead. An Account Director mentors and aids junior account management team members and acts as a team leader in building strong, mutually trusting relationships with our clients by ensuring excellence in delivery, clear communication, and sound strategic guidance.

An Account Director at Evoke Health:

Execution:

Ensures junior team members are delivering quality account management deliverables such as weekly client status reports and meetings, accurate and actionable contact reports, and any relevant competitive activity
Is accountable for the impeccable delivery of multiple large:sized, high:value client projects
Becomes an expert in our clients Medical/Legal/Regulatory review processes and ensures clean submissions with previous learnings applied
Attends MLR meetings as needed
Partners with the project management team to manage the production of a range of digital and offline tactics
Leads productive and informed project kickoffs, holding all team members responsible for providing required documentation
Supports senior team in the scheduling/coordination of meetings, with all associated logistics planned for in a sensible manner, as needed
Relationship Management:

Is the day:to:day account lead and has proactive, daily client communications
Is onsite with clients on a weekly basis, fostering a stronger relationship
Has the ability to convey complex ideas/solutions to clients in a simplistic manner
Is always looking for ways to better serve the client, to grow their business, and grow Evoke Healths business
Is capable of deploying the right resources at the right time
Has gained the trust and confidence of the client and is able to receive team feedback for service optimization
Is not afraid of having the tough conversations, but instead handles them with grace and dignity
Grows direct mid:level client relationships with meaningful relationships at the senior level
Expands the client relationship beyond the product manager and beyond marketing
Leads new client on:boardings
Strategy:

Leads new business opportunities and attends pitches
With the strategy and creative teams, leads brand planning process
Ensures the continuous monitoring and capturing of competitive activities, as well as the development and presentation of ad hoc and scheduled competitive reports, ensuring that all findings are grounded in actionable opportunities/recommendations
Is an expert in all aspects of our clients business
Owns the development and presentation of the project brief and with the strategy and creative teams, owns the development of creative/strategic briefs and associated processes
Provides an ongoing strategic audit of all owned projects and associated components, ensuring all content is on strategy and working towards brand goals
Works directly with the strategy and analytics teams to assess program performance and to identify new and/or optimization opportunities
With the senior level account team, aids in the development of strategic documents and recommendations
With the strategy group, develops and presents client:specific POVs
Financ


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