Online Client Support Specialist

Job Description:

Universal Health Services is seeking a highly motivated and independent Online Client Support Specialist to join our team in Los Angeles, California. This entry-level position is ideal for individuals looking to start their career in the healthcare industry and who possess strong decision-making and research skills.

Responsibilities:1. Provide online support to clients via email, chat, and phone.2. Assist clients with questions regarding products, services, and account information.3. Research and troubleshoot client issues to provide accurate and timely solutions.4. Collaborate with other departments to escalate and resolve client concerns.5. Maintain accurate and detailed records of client interactions and resolutions.6. Stay current on product knowledge and industry trends to better assist clients.7. Contribute to continuous improvement initiatives to enhance the client experience.8. Adhere to company policies and procedures to ensure compliance with regulations.

Requirements:1. High school diploma or equivalent.2. Strong communication skills, both written and verbal.3. Excellent decision-making abilities and attention to detail.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in Microsoft Office and CRM software.6. Experience in customer service or a related field is a plus but not required.

Benefits:- Vision insurance- Paid overtime- Employee discounts

Working Environment:At Universal Health Services, we pride ourselves on providing a flexible work environment that adapts to change with speed and efficiency. Our team values collaboration, innovation, and dedication to excellence.

Equal Opportunity Statement:Universal Health Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, marital status, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 24, 2024

If you are a highly motivated individual with strong research and decision-making skills, we encourage you to apply for the Online Client Support Specialist position at Universal Health Services in Los Angeles, California. Join us in our mission to provide exceptional support to our clients and make a difference in the healthcare industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.