Contact Center Assistant

Job Description:

Jarden is seeking a dedicated and hardworking Contact Center Assistant to join our team in Phoenix, Arizona. The Contact Center Assistant will work in a fast-paced environment providing support to our customers and clients. This is a full-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities:1. Answer incoming calls and respond to customer inquiries promptly and professionally.2. Provide product information, resolve customer complaints, and escalate issues as needed.3. Make outbound calls to follow up on customer inquiries and collect feedback.4. Manage and update customer accounts in the company database.5. Assist in coordinating communication between different departments within the company.6. Collaborate with team members to improve processes and customer service.

Requirements:1. Strong problem-solving skills and the ability to think on your feet.2. Excellent communication and persuasion skills.3. Minimum of 4 years of experience in a customer service or call center role.4. Passion for providing exceptional customer service.5. Ability to work well under pressure and in a fast-paced environment.

Personality Traits:- Hardworking- Passionate

Soft Skills:- Problem-solving- Persuasion

Benefits:- Retirement plan- Paid overtime- Paid sick leave

Working Environment:At Jarden, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive environment where every team member can thrive.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Jarden is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to promoting diversity and inclusion in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.