Automotive Service Writer Assistant

Jacksonville Kia is seeking an Automotive Service Writer Assistant to join our team. As a Service Writer Assistant, you will provide administrative support to the service department by assisting service writers and managers in daily operations. You will ensure smooth workflow, assist customers with inquiries, and maintain accurate records. Your role is pivotal in maintaining high levels of customer satisfaction and efficient service delivery.Welcome to Jacksonville Kia located in Jacksonville, NC. Our roots run deep in the automotive industry, embodying a rich tradition that maintains the warm, inclusive culture of a family-owned business. At Jacksonville Kia, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the Jacksonville Kia team!Automotive Service Writer Assistant Compensation & Benefits:Competitive PayHealth Insurance* PTO* 401(K)Automotive Service Writer Assistant Responsibilities:Greet customers and assist with inquiries in person, via phone, or emailSchedule service appointments and follow up on service ordersProvide updates to customers regarding the status of their vehiclesAssist service writers in preparing repair orders and invoicesAssist in ordering and receiving parts and supplies as neededLiaise between customers, service technicians, and management to ensure clear communicationUphold dealership or service center standards for service quality and customer careOther duties assignedAutomotive Service Writer Assistant Requirements:Proficiency in using computer software, especially MS Office and automotive service management systemsExcellent communication and interpersonal skillsStrong organizational abilities with attention to detailAbility to multitask in a fast-paced environmentCustomer-oriented approach with a focus on providing exceptional serviceMust be able to pass a pre-employment background checkWe are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.